Return & Refund Policy

Last updated: March 7, 2026

At STATOVA, we aim to provide a fair and transparent refund process. This Refund Policy explains when refunds, replacements, or cancellations may be available for subscription charges, product orders, and related purchases made through our website or platform.

By purchasing from STATOVA, you agree to this Refund Policy.

1. General Policy

Refunds, or replacements are available only when STATOVA is at fault or where required by applicable law.

STATOVA may, at its sole discretion, review certain refund requests on a case-by-case basis. Submitting a request does not guarantee approval.

2. Product Order Refunds and Replacements

For product orders, refunds or replacements are only available where Statova is responsible for the issue, including:

  • delivery failure,
  • damaged items,
  • missing items,
  • incorrect items, or
  • successful cancellation before processing or shipment.

All refund or replacement requests must be submitted within the applicable timeframe below and within the eligibility window..

3. Order Delays

If an order has no tracking information, remains pending or in transit, or exceeds the delivery timeline below from the original shipping date, STATOVA may, at its option, either resend the item or issue a refund:

  • 45 days for U.S. orders
  • 60 days for most international order.

4. Delivered Orders

If tracking shows that an order was delivered, STATOVA will generally not issue a refund or replacement.

If the package was marked as delivered but was not actually received, STATOVA may require a non-delivery certificate or similar documentation from the relevant postal service, courier, or delivery authority before reviewing the request.

5. Damaged Products

If your item arrives damaged, you may be eligible for a full refund or replacement.

To qualify, you must submit:

  • clear photo or video evidence of the damage, and
  • your request within the timeframe required by STATOVA support.

STATOVA reserves the right to determine whether the evidence is sufficient to approve the claim.

6. Incorrect or Missing Products

If you receive the wrong item or part of your order is missing, you may be eligible for a full refund or replacement.

To qualify, you must submit:

  • clear photo or video evidence, and
  • your request within the timeframe required by STATOVA support.

7. Cancellation Policy

Orders may be canceled for a full refund only if the cancellation request is received before the order is processed or shipped.

Once an order has been processed, prepared, or shipped, it may no longer be canceled.

Certain items may be non-cancelable after payment, including but not limited to:

  • print-on-demand items,
  • preorder items,
  • custom or personalized products,
  • special-order inventory.

8. Refund Eligibility Window

No refund or replacement will be issued for any physical product order unless the payment for that order was made less than 90 days before the refund request is submitted.

Any request made more than 90 days after payment is automatically ineligible, regardless of the reason.

9. How to Request a Refund or Replacement

To request a refund or replacement, please contact STATOVA at:

Email: support@statovastore.com
Support Hours: 0800 - 1600 EST

Please include:

  • your full name,
  • order number,
  • item(s) involved,
  • a description of the issue, and
  • any required supporting evidence such as photos, videos, or delivery documentation.

Incomplete requests may delay review or result in denial.

10. Refund Method and Processing Time

Approved refunds will be sent to the original payment method used for the purchase, unless otherwise required by law.

Once processed, refunds typically appear within 5 to 10 business days, depending on your bank or payment provider.

11. Returns

STATOVA does not require physical returns in every case. Where a return is required, STATOVA will provide instructions after the claim is reviewed

Items sent back without prior authorization may not be accepted or refunded.

Non-returnable items include:

  • Patches, gels, supplements, or consumables

  • Free gifts, accessories, or promotional items

  • Digital warranties or extended service plans

12. Chargebacks and Abuse

If a customer files a chargeback or payment dispute without first contacting STATOVA for support, STATOVA reserves the right to suspend account access, limit future purchases, or deny promotional credits where permitted by law.

Fraudulent, abusive, or repeated refund claims may also be denied.

13. Exceptions and Consumer Rights

Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws. Where local law provides additional refund, replacement, or cancellation rights, STATOVA will honor those rights.

14. Contact Us

For refund questions, please contact: Support@statovastore.com